Refund Request

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Kindly be informed that this platform is only applicable to refunds made directly to the consignee or Agency’s accounts

PERSONAL DATA
CONSIGNEE BANK DETAILS
UPLOAD RELEVANT DOCUMENTS
(AUTHORIZATION LETTER FROM CONSIGNEE, BL,FORM C-30)

TERMS AND CONDITIONS

  • Please ensure you have the recipient’s bank details handy before making your application for refund.
  • PIL shall not accept liability for delay of payment as a result of wrong or incomplete information provided.
  • All outstanding payment owed to PIL by consignee or their affiliate companies shall be settled before refund is processed.
  • Payment shall be made to corporate accounts only except for Personal effect.
  • Refund shall be paid only to Consignee or the dully assigned Agent delivery order (DO) was issued to.
  • Refund application from Agency must be accompanied by a Letter of Authority from the consignee.  
  • Issues regarding refund should be reported to Credit Control desk.
  • Any confirmation of fraud shall be reported to the EFCC and other relevant government agencies.
  • You can check for your refund (Onne port only) payment at “Check Refund Status” on our local website (link provided).
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