Refund Request

PERSONAL DATA
BENEFICIARY BANK DETAILS
UPLOAD RELEVANT DOCUMENTS
(AUTHORIZATION LETTER FROM CONSIGNEE, BL,FORM C-30)

Kindly be informed that this platform is only applicable to refunds made directly to the consignee or Agency’s accounts

TERMS AND CONDITIONS

  • Please ensure you have the recipient’s bank details handy before making your application for refund.
  • PIL shall not accept liability for delay of payment as a result of wrong or incomplete information provided.
  • All outstanding payment owed to PIL by consignee or their affiliate companies shall be settled or deducted before refund is processed.
  • Payment shall be made to corporate accounts only except for Personal effect.
  • Refund shall be paid only to Consignee or the dully assigned Agent delivery order (DO) was issued to.
  • Refund application from Agency must be accompanied by a Letter of Authority from the consignee.  
  • Issues regarding refund should be reported to Credit Control desk.
  • Any confirmation of fraud shall be reported to the EFCC and other relevant government agencies.
  • You can check for your refund (Onne port only) payment at “Check Refund Status” on our local website (link provided).